Refund policy

REFUND POLICY

Thank you for shopping at Novix Brand! We want you to love your purchase. If you are not entirely satisfied, we are here to help.

1. Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. 

2. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment.

3. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

4. Contact Us
If you have any questions on how to return your item to us, contact us at info.novixstore@gmail.com.